14 Oct 2025

"Hill Dickinson Guides NHSBSA in £1.2 Billion Contract for Transformational Workforce Management Solution"

"Hill Dickinson has advised the NHS Business Services Authority (NHSBSA) on a £1.2 billion contract awarded to Infosys for a new workforce management solution for the NHS. This 15-year contract will replace the Electronic Staff Record (ESR) and support the employment lifecycle of 1.9 million NHS employees, enhancing recruitment, payroll, and career development processes. The initiative aims to improve NHS infrastructure, save costs, and ultimately enhance patient care. Implementation is expected to be completed by 2030, utilizing advanced technology and artificial intelligence to streamline operations and improve workforce management."

**Law Firms and Parties Involved:** Hill Dickinson advised the NHS Business Services Authority (NHSBSA) on a significant contract award. **Transaction Overview:** The transaction involves the award of a £1.2 billion contract to Infosys to deliver a new and enhanced workforce management solution for the NHS. This solution aims to support NHS organizations and their employees throughout the complete employment lifecycle, generating substantial benefits over the 15-year contract duration. It will replace the existing Electronic Staff Record (ESR) and will continue to manage payroll for 1.9 million NHS employees. **Lawyers Involved:** The Hill Dickinson team was led by commercial partner Jamie Foster, supported by partner and public procurement specialist Mark Fitzgibbon. Other team members included Lucy Probert, Caroline Lorkin, Alex Hollingsworth, and Jasmyn Spanswick. Additionally, Data Protection partner Richard Parker and Employment partner Amy Millson provided specialist advice. The team was further supported by Mehsan Khalid, Katy Parkinson, Brooke Foster, and Ajay Rathore.
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